The international standard ISO 20000 defines parameters for determining an organization’s IT Service Management System’s effectiveness. The International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC) collaborated to create ISO/IEC 20000. This standard guarantees that IT services are delivered in line with customers’ and users’ needs.

ISO 20000 specifies how to govern, monitor, and maintain the quality, design, transition, and delivery of services, as well as how to continuously improve them. It enables businesses to comply with regulatory standards while also impressing clients with high-quality services.

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